Telecommunications Business Act

Telecommunications Domestic Representative in South Korea

Under Article 22-8 of Korea’s Telecommunications Business Act, a foreign value-added telecommunications provider without a Korean address or place of business must appoint a domestic representative only if it meets both the one-million-user and 1%-of-Korean-traffic thresholds.

Requirement in force Article 22-8 · Current Ministry of Science and ICT and Korea Media and Communications Commission (KMCC), according to function

Who may be affected?

A narrow requirement for very large foreign online services

Providing a website, application, cloud service or SaaS product to Korean users does not by itself create a domestic-representative obligation. The service classification, the foreign provider’s Korean presence, two cumulative scale thresholds and any controlled Korean corporation must be reviewed together.

What is a value-added telecommunications business?

The Act uses telecommunications service broadly. It means using telecommunications facilities to carry or mediate another person’s communications, or making telecommunications facilities available for another person’s communications.

Facilities-based telecommunications services are the underlying connectivity services that transmit voice, data or video without changing their content or form, such as telephone and internet-access services, and services that lease telecommunications lines. A value-added telecommunications service is a telecommunications service outside that facilities-based category. In practical terms, Article 22-8 concerns the provider of the relevant online service rather than the Korean carrier or internet-service provider that merely carries its traffic.

The classification is functional. A company’s description of itself as a software company, SaaS provider, platform, cloud provider, marketplace or content company is not decisive. The review should identify what service the customer receives, whether that service mediates or enables communications or the exchange, storage, transmission or delivery of data or content, and which legal entity actually provides it. Merely operating online does not by itself resolve the classification.

Who is the relevant foreign provider?

The test is applied to the foreign legal entity that provides the relevant service. In a corporate group, that may be the entity contracting with users, operating the platform or otherwise legally providing the service – not automatically the parent company, technology developer, hosting provider or entire corporate group. The service architecture, contracts, terms of use and division of operational responsibility should be reviewed together.

Services that may require classification review

  • Large social, community, messaging or communications platforms
  • Online video, digital-content and other high-traffic platform services
  • Cloud-based communications, collaboration or data-exchange services
  • App, marketplace and other online services that may constitute value-added telecommunications services

Preliminary applicability test

Article 22-8 applies only when all four conditions below are satisfied. The first two identify the covered foreign provider. The last two are cumulative scale thresholds.

  • Covered service: The foreign legal entity provides a value-added telecommunications service under the Korean statutory definitions.
  • No Korean presence: That foreign provider itself has no address or place of business in Korea.
  • User threshold: During the three months immediately preceding the end of the previous year, the service had an average of at least one million users in Korea per day.
  • Traffic threshold: During the same period, the service’s average daily traffic generated in Korea represented at least 1% of the total domestic internet traffic carried through the relevant networks of Korean facilities-based telecommunications providers.

How should “users in Korea” be understood?

The decree uses the daily average number of domestic users during the final three months of the previous year. This is not automatically the company’s global registered-account count or monthly active-user figure. A defensible assessment should document how users in Korea are identified and how repeated access, multiple accounts or devices, automated traffic and other measurement issues are treated.

Traffic means network data volume – not visits or revenue

The 1% test compares the service’s average daily traffic generated in Korea with the total domestic internet traffic carried on the relevant Korean networks during the same period. Website visits, page views, transactions and revenue do not establish this test. The numerator and denominator may require carrier, network or MSIT information in addition to the provider’s internal analytics.

When the representative is likely not required

The Article 22-8 representative is generally not required if the service is not a value-added telecommunications service, the foreign provider has its own Korean address or place of business, or either of the two scale thresholds is not met. Accordingly, a foreign SaaS, cloud or online-service provider that falls below either scale threshold does not fall within this specific representative requirement.

Mandatory use of a controlled Korean corporation

If the qualifying foreign provider has a Korean corporation that it established, or a Korean corporation over which it exercises dominant influence regarding officer composition or business operations, the representative must be selected from among those Korean corporations. In this situation, an unrelated third-party representative cannot be selected instead.

This rule does not apply merely because the foreign provider has a Korean distributor, reseller, customer, minority investment or commercial partner. The incorporation history, shareholding, governance rights, officer-appointment powers and actual influence over business operations should be reviewed. A separate Korean subsidiary also does not automatically mean that the foreign provider itself has a Korean address or place of business; these are two distinct questions.

Administrative fine

Failure to appoint a required domestic representative, or appointing a representative contrary to the mandatory Korean-corporation rule, may result in an administrative fine of up to KRW 20 million.

Current Korean user-request standard

The contact channel must support Korean-language handling

The current Enforcement Decree requires the covered provider’s online and automated telephone systems for handling user requirements under the Article 22-7 service-stability framework to satisfy defined Korean-language and response-time standards. The domestic representative’s Korean contact function should be integrated into the provider’s broader service, incident and complaint-handling workflow.

  • User requests must be capable of being received and processed in Korean.
  • User requests must be capable of being handled in real time during business hours.
  • If real-time handling is not possible during business hours, the request must be capable of being handled within three business days from receipt.
  • If a justified reason – such as a need for legal interpretation or technical measures – makes handling within three business days difficult, the user must be informed of the reason and the expected handling schedule.

Representative service is not full customer support by default

The representative can operate the Korean contact and escalation functions agreed in the engagement. Operation of the provider’s complete customer-support system, technical help desk, refund process or 24-hour service operation is not included unless separately defined and agreed.

Two related types of user communication

The representative framework covers both user requirements handled under Article 22-7’s service-stability rules and legitimate user opinions or complaints under Article 32. These may include service availability, interruption, stability or use issues. The appointment does not automatically transfer the provider’s entire sales, billing, refund, content-moderation or technical-support operation to the representative.

Objective scope matrix

Separate the representative role from retained responsibility

The Act assigns four defined functions to the domestic representative. Technical service-stability obligations and substantive business decisions remain with the foreign provider.

01 · Statutory functions

Functions assigned by Article 22-8

  • Maintain a Korean domestic contact point through which covered users can submit service-related requirements under the Article 22-7 service-stability framework.
  • Submit to MSIT, by the end of January, the annual materials describing how the provider implemented its required service-stability measures and how it plans to implement them, and submit incident-related materials requested by MSIT.
  • Perform the Article 32(1) user-protection function by promptly handling legitimate opinions or complaints concerning the telecommunications service and, when immediate handling is difficult, informing the user of the reason and expected schedule.
  • Submit materials when KMCC orders them for its evaluation of the provider’s Article 32 user-protection work.

02 · Proposed Agent Direct scope

Korean representative coordination

  • Act as the formally appointed domestic representative after eligibility, affiliate and scope confirmation.
  • Maintain the Korean representative contact channel included in the signed engagement.
  • Receive, classify and escalate covered Korean user and authority communications.
  • Coordinate client-approved annual, incident-related and user-protection material submissions.
  • Track deadlines, approvals, escalations and representative activity records.

03 · Optional support

Separate approved scope

  • Readiness review of the Korean-language user-request and escalation workflow.
  • Coordination with independent Korean telecommunications counsel or technical specialists.
  • Bilingual administrative support for a defined MSIT or KMCC matter.
  • Preparation support for an annual implementation-status package or an incident-response submission.

04 · Foreign provider

Client-retained responsibilities

  • Classify and operate the service and maintain accurate Korean user and traffic information.
  • Implement the technical and operational service-stability measures required by Article 22-7 and the Enforcement Decree.
  • Operate customer-support systems and make substantive remedy, technical, policy and admission decisions.
  • Provide complete and accurate records, approve submissions and respond within the agreed timelines.
  • Meet every obligation outside the representative’s expressly assigned statutory and contractual scope.

What are “service-stability measures”?

Article 22-7 and the Enforcement Decree require the covered provider to maintain measures intended to keep the service convenient and stable. Depending on the service, these may involve server capacity, traffic management, redundancy, monitoring, incident response, user notification and systems for receiving and handling user requirements. The foreign provider designs and operates these technical and managerial measures. The representative’s role is limited to the functions assigned by Article 22-8 and the signed engagement.

Appointment and operation

A threshold-led activation process

The Act requires a written appointment but does not create the same general public-disclosure process used in some other Korean domestic-representative regimes. The operational process should focus on documented eligibility, correct representative selection, defined authority, effective contact and evidence of continuing performance.

Typical process

  1. Classify the service under the Telecommunications Business Act and review any separate value-added telecommunications notification or registration issue.
  2. Assess the previous year-end three-month Korean user and domestic-traffic data against both Article 30-8 thresholds.
  3. Confirm whether the foreign provider has a Korean address or place of business and identify any Korean corporation that must be appointed.
  4. Define the representative authority, Korean contact channel, user-request workflow, annual reporting process and escalation matrix.
  5. Execute the written appointment and service documents and activate the agreed contact and record-management controls.
  6. Operate the annual, incident-related, complaint and authority-response procedures and review eligibility periodically.

Separate business notification or registration review

Article 22 separately regulates notification or registration for operating a value-added telecommunications business. That business-entry issue is not the same as appointment under Article 22-8. A foreign company may need its notification or exemption position reviewed even when it is far below the one-million-user and 1%-traffic thresholds and therefore does not need a domestic representative.

Information normally requested after initial contact

  • Certificate of incorporation, registry extract and authorized-signatory information
  • Detailed service description, contracting model and Korean user journey
  • Korean-facing websites, applications, terms and customer-support channels
  • Average daily Korean user data for the relevant previous year-end three-month period
  • Available domestic-traffic data, measurement methodology and relevant communications with Korean carriers or MSIT
  • Information on Korean branches, offices, subsidiaries and controlled Korean corporations
  • Prior annual submissions, service-incident materials, authority correspondence and internal escalation contacts

The 1% traffic test may require external data

The statutory denominator is total domestic internet traffic carried through the relevant Korean facilities-based providers’ networks, not the foreign company’s global traffic. A company may therefore be unable to confirm the 1% test from its own analytics alone. MSIT may request user and traffic information from the provider or related telecommunications providers to verify applicability.

No document upload at inquiry stage

Do not send corporate records, credentials, identity documents, authority evidence, traffic datasets or personal information through the public form. A separately approved secure exchange method is arranged after initial contact.

Applicable law and sources

Telecommunications Business Act

Provisions: Act Articles 2, 22-7, 22-8, 32 and 104; Enforcement Decree Article 30-8

Authorities: Ministry of Science and ICT (service stability and related submissions) and Korea Media and Communications Commission (user protection), according to function

Frequently asked questions

Practical applicability and scope questions

Is every foreign SaaS, cloud or platform provider covered?

No. The company must first be a value-added telecommunications business under the Act, have no Korean address or place of business, and meet both the one-million-user and 1%-domestic-traffic thresholds. Because both high thresholds must be met, many foreign online-service providers will fall outside this specific requirement.

Does an ordinary corporate website make a company a value-added telecommunications provider?

Not automatically. The legal question is what telecommunications service, if any, the company provides to another person. A website used only to present company information does not resolve that question in the same way as a contracted online platform, communications, data-exchange, hosting, content-delivery or other digital service. The website’s functions, contracts and operating entity should be reviewed.

Are “domestic users” the same as Korean citizens?

No. The threshold refers to users in Korea, not citizenship or nationality. The provider should document the location-based methodology used to calculate the daily average for the relevant three-month period.

Does one million Korean users alone trigger the requirement?

No. The service must also account for at least 1% of the relevant total domestic internet traffic during the same previous year-end three-month period. The two thresholds are cumulative.

Can website analytics confirm the 1% traffic threshold?

Not necessarily. The legal test compares the provider’s average daily domestic traffic with total domestic traffic on the relevant Korean telecommunications networks. Internal analytics may establish the numerator but may not establish the statutory denominator. MSIT can request information from the provider or related telecommunications providers.

Does having a Korean subsidiary remove the requirement?

Not automatically. The first question is whether the foreign provider itself has an address or place of business in Korea. If it remains subject to Article 22-8 and has a Korean corporation that it established or controls in the statutory manner, it must appoint the representative from among those Korean corporations.

Does Korea Agent Direct become responsible for technical service stability?

No. Article 22-8 assigns the domestic contact, specified material-submission and user-protection functions. The foreign provider remains responsible for server capacity, traffic management, redundancy, incident prevention, technical remediation and the other service-stability measures required by Article 22-7.

Does this appointment cover PIPA, gaming or e-commerce law?

No. Those regimes have separate legal bases, thresholds and representative functions. A single foreign company may require more than one appointment and separate operating procedures.

Is value-added telecommunications business notification the same as representative appointment?

No. Classification, notification or registration as a value-added telecommunications business and appointment of a domestic representative are separate issues. A company may require a notification review without meeting the much higher Article 22-8 representative thresholds.

What is the penalty for failing to appoint correctly?

A required provider that does not appoint a domestic representative, or appoints one contrary to the mandatory controlled-Korean-corporation rule, may face an administrative fine of up to KRW 20 million. Other fines may apply to failures involving user complaints or required materials.

Preliminary review

Discuss Teleco. representative requirements

Share basic company information. Agent Direct will use it for a preliminary non-legal screening and to discuss an appropriate next step.

Do not send sensitive material.

Do not submit credentials, identity documents, breach details, personal-data requests, confidential evidence or files through this form.

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Submitting an inquiry does not create an appointment, legal assessment or attorney-client relationship.

Related representative services

One company may face more than one regime